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Frequently Asked Questions

How long does it take to get my images?

Once you’ve ordered, we’ll collect your products via our trusted and secure courier partner. Your images will be ready within 7 working days of your products arriving at our studio. Feedsauce Premium members will have their images in 24 hours.

What if I don’t like the images you create?

We’re confident you’ll love every image we create however, if there’s something you’d like to change you can do so within 3 days of you receiving your images. Simply go to your account and click ‘Review Order’

Can I swap styles if I change my mind?

Yes, you can swap your style up until your images enter production. You’ll receive an e-mail letting you know that your images are in production after which you won’t be able to change it.

Are all the images bespoke or do you use stock photos?

All the images you see on our website have been created by us in our London Studio and we do exactly that for you. Every order is 100% custom, shot and edited by our in-house photographers.

What if I don’t know what images my brand needs?

That’s completely fine and in fact, that’s why we’re here! Our creative team can help you build a style for your brand and you can also browse our Styles to find a theme you like. If you need help, just reach out to us via our Support Section.

Will I get my products back after?

Of course! As standard, we keep your products in our studio for 30 days after your shoot, then we’ll ask you if you’d like us to send them back or keep them stored safely for future use. If you want them sent back, we’ll ship them to you.

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We use layouts to determine the best positioning of your product on-screen. Some brands have a preference so you can choose which suits you best. If you’re unsure just choose ‘Either’ and leave the creativity to our specialist team.



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